Footage of their own families get kicked off of a JetBlue flight over the placement of a birthday cake surfaced on Saturday.
Minta and Cameron Burke were heading to Las Vegas from JFK Airport in New York on Flight 611 on May 3 to celebrate Minta’s 40 th birthday with their children when an incident between the family and the airline induced the entire family to be kicked off the plane, despite the NYPD acknowledging to the family that they did nothing wrong.
According to ABC 7, the incident started when someone in the family placed a birthday cake in the overhead bin, which is not allowed. The household says that a flight attendant tell Cameron to move the cake to underneath his seat, which he did, but claims that the situation escalated when two seconds flight attendant got involved.
“You know, you could see the gestures – then she was pointing to her, did you tell him he couldn’t threw anything in the overhead compartment? I had approached them, and I told everything was fine, and she told, ‘sir, this does not involve you. When she told me I had been non-compliant, then I told ‘ma’am, had you been drinking? ‘ because her behavior was not normal, ” Cameron told ABC 7.
Eventually, police were called to kind everything out. In the clip, tweeted by ABC 7 reporter CeFaan Kim the family is visibly upset, and their son can be seen weeping over the ordeal.
“No one’s in any trouble, ” an officer can be heard reassuring the family.
“Daddy, I feel scared, ” Cameron’s daughter tells him.
After discussing the accident with the airline staff, the policeman then returns to the family to transgress the bad news. Despite reassuring the family that “no one did anything wrong, ” the airline forced the family to deplane and rebook their flight.
“Unfortunately, you are familiar with, they’re going to have to rebook everyone.”
The officer was quick to point the finger at the airline, telling JetBlue requested the family be removed.
“I’m sorry! ” the boy tells the policeman as his voice cracks.
JetBlue issued Mashable the following statement.
During boarding, the customers stowed their cake and other items in an overhead bin reserved for safety and emergency equipment, and rejected multiple petitions from the crew to remove the items. Federal regulations require that emergency situations equipment remain unobstructed during the course of its flight. The clients became agitated, cursed and hollered at the crew, and built false accusations about a crew members fitness to fly. After the customers refused to speak with a squad leader about the situation, the Port Authority Police Department was called and the entire aircraft deplaned. The Captain ascertained the customers behavior demonstrated a risk for additional escalation in air and would not be allowed to fly. A full rebate was given. The remaining clients re-boarded and the flight departed without further interruption.
All clients are welcome to bring onboard one carry on and one personal item, including cakes, within the size limits.
The video circulating does not depict the entire incident and only starts after the objectionable behaviour arose and law enforcement was called.
Cameron maintains that he never created his voice or cursed on the plane and says that his family was never given a definitive answer for why they were kicked off the flight.
It’s unclear what exactly happened before Cameron started filming, but it seems as if his remark about the flight attendant being intoxicated is part of the reason they were booted from the flight. According to Kim, there is an extended video of the accident, and Mashable has requested he post the entire video to YouTube.
The family was refunded for their tickets at the terminal immediately after deplaning. Cameron told the New York Daily News that they were able to book another flight to Vegas the next day, but that they want the flight attendant who kicked them off the flight fired.
She has no business serving the public, he told the News . I hope JetBlue will retrain their staff members and recreate different cultures I once loved.
The incident follows a string of negative experiences for US airlines after a human was forcibly removed from a United Airlines flight last month.
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